Roku is known as a media content player that provides the facility to let users stream various kinds of content, such as sports, videos etc. However, a common error code that is known as Roku error code 009 is an error that shows up on the screen unexpectedly. What you see on the screen is “Unable To Connect To The Internet”.
To know more about this problem and ways to get rid o fit, read the rest of the contents below!
What Exactly does Roku Error Code 009 Mean?
error code 009 roku implies that the Roku device has made a successful connection with the router. However, it has failed to connect to the internet network or the Wifi. This also implies that the Roku device is unable to recognize the network signals. As a result, you get to see this error code on the screen.
Steps to Fix Roku Error Code 009!
In this section, you’ll find some easy steps you can apply to fix Roku error 009. Go through the solutions below:
Solution 1: Check the Network Connection
In this solution, all you need to check is the stability of the network connection and make sure it is available. Here’s what you need to do:
Using the laptop, or the TV whichever is in use to stream Roku, go to the “Settings” menu and then select the option called “Network”. After this, you’ll have to perform two steps as a network test. These two steps include checking the quality of the signal and network connectivity.
After that, you can try checking the speed of the network connection. If it turns out that the strength of the signal is fairly poor, then perform the instructions that are provided to fix it.
When Roku is checking the aspects of the internet connection, it tries to establish a connection with the Wifi. Once the wifi gets connected, then tries to make a connection with the internet.
If the connection establishes successfully, it shows green light as an indication. After that Roku performs a connection check to test its stability and speed. Upon success, it shows “Connection Check Was Successful’.
After you’ve tested every aspect of the network, go to the “Settings” again. Choose the “Network” option and then go to “About”. In this section, you will see the strength of the signal. If it is fairly good then you will be shown “Good” or “Excellent. If it is not good then you will be shown “Poor”.
Solution 2: Make Changes in the DNS (Domain Name Server) Settings
By configuring the DNS setting, you will be able to access channels of other regions that may be inaccessible in your region. But first, you would need to set up the DNS function on the wireless router. Here’s what you can do:
First, switch off the router and then launch the Roku via TV or Laptop. Then, go to the “Setting” section in the player and then choose the “System Settings” from the option.
Then choose the option called “Factory Reset” option. After that, you will need to log into the router. From there, make changes in the DNS address. In the IP routing service, you need to update the IP. Then, choose network VPN as an option of connection. Now you can successfully set up the Roku and access channels.
Solution 3: Update Router Firmware
It could also possibly be a case of a router that is out of date. As a result, due to its old configuration, you may experience the loss of an internet connection. It is highly advisable that you update the firmware of the router to its latest version to experience better, more stable and faster connectivity.
Solution 4: Reset the Roku Device
This is an ancient but yet a very effective solution that works in solving almost any problem. What happens is, once you’ve done a device reset, the next time it will start up with its default configuration in case any modification was made mistakenly.
All you need to do is, go to the “Settings” section in the Roku device and then choose the “System” option. Then select the option called “System Restart”. This action will reset the entire device from scratch.
Solution 5: Get in Touch with Internet Service Provider
If you still see that you are unable to connect to the internet after performing the above-mentioned solutions, then do the following:
It could be that the server is down or there is a technical problem with the router system you use. In that case, reach out to your ISP (Internet Service Provider) and let them know about the problem.
As a recommendation from the ISP, you may be asked to reset the router by unplugging and plugging back the router cables. You may also be asked to reset its power button. If there is any problem with the hardware system of the router, then consider replacing it with a new modem.
Solution 6: Contact Roku Support
This is preferably the last viable option you could use to fix the issue. If everything else failed to fix it, you may need to get in touch with a Customer Care Executive of Roku Support.
Go to the official website of Roku and under the Customer Care Service, contact the support team using their toll-free number. You can also drop an email to them letting them know about the problem in detail.
As a result, an Executive will soon reach out to you and get the problem fixed!