The error code: m7111-1931-404 is a popular Netflix error code reported by many Netflix users over the course of time. When the users get this error code on their display while watching any videos on Netflix, they see the following error message on the screen:
“there was an unexpected error. please reload the page and try again. error code: m7111-1931-404”
While this error code is mostly seen on PCs than mobile devices or TVs, it does not give a proper clue of what’s going on and this is the reason why it becomes tougher to fix this issue.
But you can still fix it once you know what the issue is. To get into more details of what the error code is and how to fix it, read more.
What is M7111-1931-404 and What Triggers this Error?
There are several possibilities that could potentially give rise to the m7111-1931-404 error code. Here are a few of them listed below.
An extension that is known as the VeeHD extension in Chrome can trigger this error. If you have this extension installed on the Chrome browser, then it might be the culprit behind the occurrence of this error.
Another extension that is known as Adblocker installed on the browser could give rise to the error. If you have Adblocker, then you may want to remove it as users reported that the issue was resolved after removing it.
The Netflix server in your area may be down or the Internet Service Provider for your area might have blocked the Netflix site.
Now that you have an idea of what may trigger this error, you can resolve it quickly following the next section.
How to Resolve M7111-1931-404 Error Code?
In this section, you’ll find some contents that are going to be useful for you on resolving the Netflix error code: m7111-1931-404. Follow them in the same order.
Solution 1: Get Rid of VeeHD Extension
As reported by many Netflix users, the VeeHD extension has been causing a lot of trouble. Hence, it is advisable to say goodbye to it. To get rid of it, follow these steps:
Launch the Google Chrome browser and simply type the following address on the URL field:
“chrome://extensions/” and then hit the “Enter” key. Now you will be taken to the page when all the extensions are added to the Chrome browser. Click on the option called “VeeHD Enhanced” and then choose the “Remove” option to get rid of it.
Confirm the uninstallation process by hitting the “Yes” option. Now, exit the browser and then re-open it and go to Netflix. Check if you get this error code again.
Solution 2: Flush out Netflix Cookies from Browser
Often, cookies get accumulated over the course of time and can trigger Netflix not to work. For that, you’d have to flush them out occasionally. Here’s how to do it:
Go to the Chrome browser and open the Netflix website. Or simply type the following address in the URL bar of the browser.
“www.netflix.com/cookies’ ‘ and then hit the Enter key. Once you’ve cleared the cookies, you will be logged out of your Netflix account. Now, go to the Sign In page and then enter the Username and Password to enter. Further, check if the error code: m7111-1931-404 Netflix error has been resolved or not.
Solution 3: Upgrade Google Chrome Web Browser
If Google Chrome is not updated to its latest version, then there is a huge chance that you will be getting this error due to a configuration mismatch. Netflix may not be compatible with the old version of the browser. For that, you need to update the browser to its latest version. Here’s how to do it:
Open the browser and go to the top right section of the browser where the menu is. Go through the options in the menu and select the Help option. From there, select “Google Chrome”. Then, you will have information on the current version of Chrome.
Based on that, go to the official Google Chrome website and download the latest update for the browser. Once the browser is updated, open Netflix and check if it works or not.
Solution 4: Reset Network Connection
It could be that the network connection is down or not connected properly due to a variety of reasons. But if you want to access Netflix without this error code, then you have to reset the Network connection properly. For that, follow the steps listed below:
Firstly, disconnect the connection from the PC and then turn off the router device. Then, wait for a certain period of time. After that, put back the plugins of the modem and wait until you get the light of the indicator.
Now, turn on the router device and connect it to the operating system. After that, open a web browser and go to the Netflix website to check if resetting the network has resolved the issue or not.
Solution 5: Turn off Adblockers
Extensions like Adblock Plus or Adblock can generate this error. Therefore, it is advisable to turn them off through the following ways:
Open Google Chrome web browser, then navigate to the URL address bar. Type “chrome://extensions/” and press the “Enter” key. Then from the list of extensions, go to the “Adblock Plus” or “Adblock” and then click on the “Remove” option.
If you want to temporarily disable it but not remove it entirely, then you can simply use the toggle key on the bottom right section of the Adblock Plus extension.
Now exit the browser and re-open it again. Go to Netflix and check if this solution worked out for you or not.
Solution 6: Turn off All Sideloaded Extensions for Netflix
Sideloaded extensions for Netflix are those extensions that work in association with Netflix. As much as these extensions are a breach of violation in terms of Netflix’s policies, users still have them installed on the web browser. On an interesting aspect, these sideloaded extensions could give rise to the error code.
To remove them, do the following:
Launch the Google Chrome browser and go to the extensions section from the menu. Or go to the extension section using the “chrome://extensions/” on the URL bar and hitting the “Enter” key.
Then list down all the sideloaded extensions that are in association with Netflix. Then one by one, remove them using the “Remove” button under each of these sideloaded extensions. Then confirm to proceed with the uninstallation using the “Yes” option.
Once all of them are removed from the web browser, re-open the web browser and open Netflix. Hopefully, by now, Netflix will stop showing up the error code.
After attempting all the aforementioned solutions, if you still face trouble and get this error code, then place your queries in the comment section below to get immediate assistance.